Sometime VT do, sometimes they don't, so it's a fair question. Negativity, etc. only creeps in when we get into the debate about whether or not a DL is required and how much assistance it may or may not provide. Hopefully by now, we've largely moved on from that discussion. The pressures on tour operators vs the costs of the extra weight, crew, fuel, etc have been expounded at some length. In this case, Matt, you've presumed negativity when none had been displayed - yet. For some, including Don, the presence of a DL is perhaps as important as the departure time or a pick-up close to a motorway when deciding whether or not to buy a ticket. For the rest of us, it's a point of interest, no more.