If you register, you can do a lot more. And become an active part of our growing community. You'll have access to hidden forums, and enjoy the ability of replying and starting conversations.

Clan Line in 2020

Discussion in 'What's Going On' started by derby2, Jan 10, 2020.

  1. RalphW

    RalphW Part of the furniture Staff Member Administrator Friend

    Joined:
    Sep 11, 2005
    Messages:
    32,378
    Likes Received:
    6,577
    Gender:
    Male
    Occupation:
    Retired-ish, Part time rail tour steward.
    Location:
    Northwich
    Heritage Railway Volunteer:
    No I do not currently volunteer
    Why will it? you are entitled to your opinion like anyone else but you don't know what does or does not go on behind the scenes in order to keep things running fairly smoothly.
     
  2. Johnb

    Johnb Resident of Nat Pres

    Joined:
    Dec 3, 2014
    Messages:
    10,888
    Likes Received:
    10,455
    Gender:
    Male
    Occupation:
    Retired, best job I've ever had
    Location:
    Buckinghamshire
    Heritage Railway Volunteer:
    Yes I am an active volunteer
    Agree with you Martin, its just a shame that Railway Herald got hold of it and quite understandably, everyone then assumes that it's officially in the public domain. The sort of customer that parts with the thick end of £400 for a day out probably doesn't trawl railway social media so I would think no damage was done on this occasion. I can fully understand why Belmond would want to contact their customers before they hear it from other sources and that's the reason why the posts, including mine were taken down.
    Linesiders and photographers have no right to be told anything until those that matter ( the paying customers ) have been informed
     
    Last edited: Dec 12, 2020
  3. Jeremy English

    Jeremy English New Member

    Joined:
    Apr 21, 2019
    Messages:
    185
    Likes Received:
    157
    Gender:
    Male
    Location:
    Hampshire
    Heritage Railway Volunteer:
    No I do not currently volunteer
    I suggest we all grow up and realise there's nothing to be gained from throwing wobblies: it's happened and that's it. Please let us avoid upsetting our own apple cart. One strength of the railway enthusiast community is that we are all in this together and, by and large, all enjoy it and get on with each other.

    Happy Christmas everyone!
     
  4. D1002

    D1002 Part of the furniture

    Joined:
    Apr 25, 2011
    Messages:
    6,077
    Likes Received:
    3,168
    Gender:
    Male
    Location:
    Enfield
    West Somerset Railway?..........
     
    Last edited: Dec 12, 2020
    Matt37401, MellishR and 35B like this.
  5. torgormaig

    torgormaig Part of the furniture Friend

    Joined:
    Jul 17, 2007
    Messages:
    2,997
    Likes Received:
    3,226
    Indeed Yes! Just because there is a degree of dissent down there does not mean that most of those at the sharp end - the volunteers - do not get on well with each other in their effort to keep their railway alive. I'm sure that there is a lot more to the WSR than the organisational struggles that make the headlines here. Team work at grass roots level is I suspect as important and vibrant there as on any other railway.

    Peter
     
    Train Watcher and 60017 like this.
  6. Johnb

    Johnb Resident of Nat Pres

    Joined:
    Dec 3, 2014
    Messages:
    10,888
    Likes Received:
    10,455
    Gender:
    Male
    Occupation:
    Retired, best job I've ever had
    Location:
    Buckinghamshire
    Heritage Railway Volunteer:
    Yes I am an active volunteer
    I have been involved as a member both working and not, of a few preservation societies, since the 60s and in every case the teamwork and camaraderie between the members has always been first class. The problems start when the men in suits take over at the top.
     
    Last edited: Dec 12, 2020
  7. Jeremy English

    Jeremy English New Member

    Joined:
    Apr 21, 2019
    Messages:
    185
    Likes Received:
    157
    Gender:
    Male
    Location:
    Hampshire
    Heritage Railway Volunteer:
    No I do not currently volunteer
    Sadly that is what I was alluding to in an earlier post. The problems come from those who regard the heritage railway sector as a "business" first and heritage second. Unfortunately this is a creeping tendency.
    I well recall the uproar amongst the Mid-Hants supporters when a businessman tried to take over the PLC but was, fortunately, rebuffed, although the various support groups then had a civil war which resulted in the moniker "Mad Hants Railway" which now seems to be, happily, no longer appropriate.
     
  8. Steamage

    Steamage Member

    Joined:
    Sep 14, 2005
    Messages:
    4,601
    Likes Received:
    970
    Location:
    Oxford
    In such cases, the smart thing to do is to get ahead of the news cycle. A simple post on the Belmond social media channels, that can be reposted on the MNLPS FB page, here, Railway Herald, etc would have knocked the speculation on the head - or at least contained it. Something along the lines of "We very much regret that neither Friday's tour of ... nor Saturday's trip with Clan Line are able to go ahead as scheduled. We are contacting all passengers as a matter of urgency to discuss alternative arrangements. All enquiries should be directed to our Communications Manager on 021..." Moderators here could quite reasonably then request the rest of us not to speculate on the background, especially if there was a promise of a better explanation later from someone in the know. It really surprises me that, this far into the Internet Age, companies like Belmond haven't absorbed this simple and obvious lesson.
     
  9. 46245col

    46245col New Member

    Joined:
    Apr 13, 2011
    Messages:
    56
    Likes Received:
    10
    There was such a post from Belmond, that stated that due to Covid 19 regulations the train was cancelled, this disappeared.
     
  10. steam_mad

    steam_mad Member

    Joined:
    Apr 18, 2011
    Messages:
    545
    Likes Received:
    792
    Heritage Railway Volunteer:
    Yes I am an active volunteer
    Probably a topic for a different thread but a statement that I would strongly disagree with.

    Personal perspective: I’m in my early twenties, have been a volunteer now for nearly a decade on the line I am involved with and a Trustee/Director for 2.5 years and my day job is within financial services. I’m
    Probably one of a very small number of people of my age willing to have quite as much voluntary involvement in an organisation when competing with requirements of a full time job, family so on. Succession planning is a major problem for many lines for reasons such as that.

    A heritage railway is all about recreating the past - which I am all for - but needs to be primarily run as a business if we want the sector to survive. That means that sometimes heritage will lose out where the business decision takes precedence (financial controls, HR policies, H&S legislation, marketing I could go on!).

    A perfect example may be a station buffet or gift shop: we all want the heritage decor and product offering, but behind the scenes that is irrelevant unless you have a solid EPOS system which creates an automatic Audit trail, provides data for analytics to increase sales and actually reduces manual input from volunteers and staff. From experience one of the primary barriers to entry for such a system in a heritage environment is that “we’ve always done it this way”.

    For many lines the next decade will be adapt and survive or fail, well that’s my opinion as someone who still occasionally has to wear a suit in the day job. There are of course the right and wrong ways of achieving this change, and the most important factor is taking volunteers with you on the change journey.
     
  11. Jeremy English

    Jeremy English New Member

    Joined:
    Apr 21, 2019
    Messages:
    185
    Likes Received:
    157
    Gender:
    Male
    Location:
    Hampshire
    Heritage Railway Volunteer:
    No I do not currently volunteer
    Thank you, you confirm my analysis, which is from the observer's side.
     
  12. Big Al

    Big Al Nat Pres stalwart Staff Member Moderator

    Joined:
    May 30, 2009
    Messages:
    16,790
    Likes Received:
    15,322
    Location:
    1016
    Heritage Railway Volunteer:
    No I do not currently volunteer
    That's an interesting "wake up and smell the coffee point".

    Not really for this thread but it does bring together quite a lot of unrealistic thinking about the heritage railway world that many people just refuse to accept is reality - i.e. when lovely engines puffing around the countryside and getting photographed, ridden behind and occasionally tinkered with by devoted admirers collide with the stark reality of business. There is some of that in the WSR thread in particular, but not exclusively, plus occasional comments about what happens on the main line.

    It's a jungle out there and this year has pushed many set-ups to the edge. A few have gone over the edge. It's been no place for wimps and it's not surprising that companies and businesses, in and out of the heritage sector, have become very sensitive to anything that might be said about them.

    Let's hope that 2021 sees the corner being turned without too much collateral damage.
     
    35B and Romsey like this.
  13. acorb

    acorb Well-Known Member

    Joined:
    Jul 17, 2007
    Messages:
    1,682
    Likes Received:
    1,096
    Location:
    Powys
    Very interesting article in latest SVR News by the Severn Valley's outgoing Engineering Manager, who also tackles this issue. If steam is to survive, increasing the value of the product and getting in extra cash is essential. I believe he quoted that costs had increased 25% in just 4 years. However, he was optimistic that with changes the business model was sound and would survive. Just don't expect a fleet of 16 locos anymore, expect more dining trains and higher fares.
     
  14. RalphW

    RalphW Part of the furniture Staff Member Administrator Friend

    Joined:
    Sep 11, 2005
    Messages:
    32,378
    Likes Received:
    6,577
    Gender:
    Male
    Occupation:
    Retired-ish, Part time rail tour steward.
    Location:
    Northwich
    Heritage Railway Volunteer:
    No I do not currently volunteer
  15. buzby2

    buzby2 Member

    Joined:
    Mar 26, 2009
    Messages:
    1,227
    Likes Received:
    253
    Location:
    Swanage
    As a 2021 thread has now been opened - may I suggest this [2020] thread is locked.
    Peter
     

Share This Page